Shipping Policy
We ship across Australia and aim to get your order out as quickly and clearly as possible.
Espressimo focuses on carefully selected coffee equipment, with practical support before and after delivery. This page explains how shipping works, what to expect after ordering, and what to do if something goes wrong in transit.
Shipping locations
We currently ship within Australia.
For orders outside Australia, please contact us before purchasing so we can confirm availability, shipping options, and any additional charges.
Processing times
Orders are usually processed within 1–3 business days after payment is confirmed.
Processing time may be longer during major sales periods, public holidays, unusually high order volume, or temporary stock or supplier delays.
If there is a meaningful delay with your order, we will contact you using the details provided at checkout.
Delivery time estimates
After dispatch, delivery times depend on your location and the shipping carrier.
Typical delivery estimates:
- Metro areas: 2–8 business days
- Regional areas: 3–10 business days
- Remote areas: 5–14 business days
These timeframes are estimates only and are not guaranteed.
Tracking
Where tracking is available, tracking details will be sent after your order is dispatched.
Please allow some time for tracking updates to appear after the carrier receives the parcel.
Signature and authority to leave
Some orders may require a signature on delivery.
If you choose authority to leave, the parcel becomes your responsibility once the carrier marks it as delivered. Espressimo is not responsible for theft, loss, or damage that occurs after delivery has been completed to the nominated address.
Delays and carrier issues
Once an order has been dispatched, delivery performance is handled by the shipping carrier.
We are happy to help where we can, but we are not responsible for delays caused by courier network disruptions, weather events, public holidays, incorrect delivery details supplied at checkout, failed delivery attempts, or circumstances outside our reasonable control.
Damaged or missing deliveries
If your order arrives damaged, incomplete, or appears to be missing in transit, please contact us as soon as possible.
To help us resolve the issue quickly, include your order number, full name, a short description of the issue, and clear photos of any delivery damage, packaging damage, or incorrect items.
Please contact us within 7 days of delivery for damaged items, or as soon as possible for parcels that appear lost or unusually delayed.
Contact
For shipping support, please contact Espressimo through the store contact page or support email listed on the site.
We will do our best to help with delivery questions, dispatch confirmation, and carrier follow-up where appropriate.