Shipping Policy

We ship across Australia and aim to get your coffee equipment to you safely and transparently. This page explains our shipping regions, delivery timeframes, rates, and how we handle transit issues.

Shipping Locations

We currently ship exclusively within Australia. We do not offer international shipping or fulfil orders outside of Australia.

Shipping Rates

Shipping rates are calculated based on your total order value and delivery postcode at checkout.

Orders under $400: A flat delivery rate of $12.95 applies.

Orders of $400 or more: Free standard delivery applies to most Australian postcodes, except for the remote zones specified below.

Remote surcharges: For orders of $400 or more, a flat $99 delivery rate applies strictly to the following postcodes:

Northern Territory postcodes: 0800-0999

Selected Western Australia postcodes: 6210-6799

The final shipping rate shown at checkout is the total delivery charge for your order. There are no hidden fees or unexpected delivery charges.

Order Handling and Processing Times

All orders are processed and dispatched within 1 to 3 business days, Monday to Friday, excluding Australian public holidays.

If an unforeseen inventory delay occurs, we will contact you directly by phone or email within 24 hours of your order to arrange a resolution or immediate refund.

Delivery and Transit Times

Once dispatched, transit times depend on your location. Our standard transit windows are:

Metro areas: 2 to 7 business days, Monday to Friday.

Remote areas: 5 to 12 business days, Monday to Friday.

Total delivery time, including handling and transit, will not exceed 15 business days. If you have not received your delivery within this window, please contact our support team.

Tracking and Delivery Conditions

Tracking details will be emailed to you automatically as soon as your order is dispatched.

High-value coffee equipment orders require a signature upon delivery to ensure safe arrival.

Espressimo takes responsibility for your order while it is in transit. If your parcel is lost, stolen, or arrives damaged, please notify us within 7 days. We will work directly with the courier network to investigate and will issue a replacement or full refund where appropriate.

Contact Customer Support

For all shipping enquiries, tracking assistance, or transit issues, please contact Espressimo directly through any of the following channels:

Email: support@espressimo.com.au

Phone: 02 7264 3294

Contact Form: Visit our official Contact Us page.

Business Address: Level 1, 457-459 Elizabeth Street, Surry Hills NSW 2010

To help us assist you as quickly as possible, please include your order number, full name, and a short explanation of your question or issue when you reach out.

Our support hours are Monday to Friday, 9:00 AM to 5:00 PM Sydney time.