Terms of service
Welcome to Espressimo. By using our website and purchasing from our store, you agree to the following terms and conditions. These terms are intended to provide a clear, practical framework for browsing our store, placing orders, and using our services.
1. General
This website is operated by Espressimo. Throughout the site, the terms “we”, “us” and “our” refer to Espressimo.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service and any policies referred to on this website, including our Privacy Policy, Shipping Policy, Returns Policy, Refund Policy, and Warranty Policy.
If you do not agree to these terms, you should not access the website or use our services.
2. Online store terms
By using this site, you confirm that you are at least the age of majority in your state or territory of residence, or that you are using the site with the involvement and supervision of a parent or legal guardian.
You must not use this site or our products for any unlawful purpose, or in a way that breaches any applicable laws or regulations.
You must not knowingly transmit any worms, viruses, malware, or other destructive code through the website.
We may suspend or limit access to the site where reasonably necessary to protect the website, our services, other users, or to respond to suspected unlawful activity.
3. Product information and availability
We aim to ensure that product descriptions, specifications, images, pricing, promotions, and availability information are presented as accurately as possible.
Sometimes, information on the site may contain minor errors, inaccuracies, or omissions. We may correct those errors, update information, or withdraw offers where reasonably necessary.
Product availability is subject to stock on hand. We may limit quantities per order, or discontinue a product, where reasonably necessary.
Nothing in this clause limits any rights you may have under the Australian Consumer Law.
4. Orders and acceptance
When you place an order, you are making an offer to purchase the products at the price and on the terms shown at checkout.
An order is accepted only when we confirm acceptance or dispatch the order, whichever occurs first.
We may refuse, cancel, or limit an order before acceptance where reasonably necessary, including in cases of:
- apparent pricing or listing errors
- suspected fraud or payment issues
- unexpected stock unavailability
- shipping or delivery limitations
- suspected unauthorised resale or commercial bulk ordering inconsistent with normal consumer purchasing
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled item or order using the original payment method, unless otherwise agreed.
If we need to contact you about an order, we will use the contact details provided at checkout.
5. Pricing and payments
All prices on our website are displayed in Australian dollars unless otherwise stated.
We may change prices from time to time before an order is placed. Price changes do not affect accepted orders, except where there is an obvious pricing error and the law allows correction.
Payment must be completed at checkout using the payment methods made available on the store. Orders will not be dispatched until payment has been successfully received and verified.
6. Shipping and delivery
Any shipping or delivery timeframes shown on the site are estimates only, unless we expressly state otherwise.
Once an order has been dispatched, delivery performance depends on the carrier and destination. Delays may occur due to factors outside our reasonable control, including courier disruptions, weather events, or supply chain interruptions.
This clause does not exclude any rights you may have under applicable law, including the Australian Consumer Law.
Any shipping, dispatch, delivery, or local support commitments should be read together with our Shipping Policy.
7. Returns, refunds, and warranty
Returns, refunds, exchanges, and warranty support are handled under our relevant store policies and in accordance with applicable law, including the Australian Consumer Law.
Please refer to our Returns Policy, Refund Policy, and Warranty Policy for details about eligibility, process, exclusions where permitted by law, and support pathways.
8. Support and product use
Espressimo sells coffee equipment intended for proper household or other approved use in line with the manufacturer’s guidance and any product instructions provided.
Customers are responsible for using products safely, arranging any installation requirements appropriately, and maintaining equipment in accordance with the product guidance.
We are not responsible for loss or damage to the extent it is caused by misuse, improper installation, unauthorised modification, failure to follow instructions, unsuitable power supply, incompatible accessories, improper cleaning methods, or other use outside normal intended operation.
Nothing in this clause excludes liability that cannot be excluded under law.
9. Third-party tools and links
Our website may include access to third-party tools, services, payment providers, media platforms, or links to third-party websites.
These are provided for convenience only. To the extent permitted by law, we are not responsible for the content, availability, policies, or performance of third-party websites or services.
Your use of third-party services is governed by the terms and policies of those providers.
10. Intellectual property
All content on this website, including text, branding, logos, graphics, images, page layouts, and other website materials, is owned by Espressimo or its licensors and is protected by applicable intellectual property laws.
You must not copy, reproduce, republish, distribute, exploit, or use any website content for commercial purposes without prior written permission, except as permitted by law.
11. Limitation of liability
To the maximum extent permitted by law, Espressimo excludes liability for indirect, incidental, special, or consequential loss arising out of the use of the website or products purchased through it.
To the maximum extent permitted by law, our total liability for any claim relating to goods or services supplied by us is limited to the remedies available under the Australian Consumer Law or, where liability may lawfully be limited, to one or more of the following at our option:
- replacement of the goods or supply of equivalent goods
- repair of the goods
- payment of the cost of replacing the goods or acquiring equivalent goods
- payment of the cost of having the goods repaired
- resupply of the services
- payment of the cost of having the services supplied again
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded, restricted, or modified.
12. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms of Service is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.
13. Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
14. Changes to these terms
We may update these Terms of Service from time to time by publishing the revised version on this website.
The updated terms will apply from the date they are posted, subject to any rights you may have under law.
15. Contact
For questions about these Terms of Service, please contact Espressimo using the contact details listed on our Contact page.