If your setup is not behaving as expected, start with the checks below. Many espresso issues come from grind size, dose, water flow, cleaning, heat-up time, or puck preparation. If the issue looks electrical, unsafe, unusual, or keeps returning, stop using the product and contact Espressimo support with your order number, product name, and a short video.
Check power, water tank seating, heat-up, and safe-use warnings first.
Start with grind size, dose, tamp, yield, and bean freshness.
Stop the grinder, unplug it, and check dry-cleaning steps before using it again.
Check heat-up, steam wand purge, milk temperature, and wand cleanliness.
Check that the power cable is firmly connected, the wall outlet is switched on, and the machine power button is engaged. If available, try another outlet. If there is any burning smell, visible damage, repeated tripping, unusual sound, or still no response, stop using the machine and contact support.
Make sure the water tank is filled correctly and seated properly. Check that the machine has had enough time to heat up, then run a plain water flush and recheck the tank position. If the machine is powered on and still does not deliver water after these checks, contact support.
This usually means the coffee is too coarse, the dose is too low, or the puck is not being tamped evenly. Try a finer grind, check your dose, and tamp level and firmly. Small grinder adjustments usually make a big difference.
This usually means the grind is too fine, the basket is overdosed, or the puck is too tightly packed. Try a slightly coarser grind and check that you are not overfilling the basket.
Sour shots are often under-extracted. Try a finer grind, a slightly longer extraction, or make sure the machine is fully heated before brewing.
Bitter shots are often over-extracted. Try a slightly coarser grind, a shorter extraction, or reduce the dose if needed.
Some water entering the drip tray can be normal during operation or pressure release. If the amount seems excessive or unusual, first check normal workflow and the basket and portafilter are seated properly. If leaking continues outside expected use, contact support.
Make sure the machine is fully heated and ready for steaming before opening the steam wand. Purge briefly before steaming milk, then check that the steam wand is clean and not blocked by dried milk. If steam remains weak after full heat-up, purging, and cleaning, contact support.
Check that the grinder is plugged in and powered on. Confirm the hopper and removable parts are fitted correctly. If the grinder still does not start, stop using it and contact support.
This can happen if beans are not feeding properly or if the burr area is blocked. Turn the grinder off, unplug it, and inspect for stale coffee buildup or a jam. Clean only with dry tools such as a brush. Do not put water inside the grinder, and do not keep forcing the motor if grounds are not coming out.
Adjust the grind size gradually and test again. Small changes can have a large effect, especially for espresso. Fine adjustment often takes a few test shots to dial in.
Check bean freshness, grind setting, and whether old coffee residue is affecting flow. Timed grinding is useful for consistency, but dose can still vary if beans, grind size, or retention change. Clean the grinder regularly and retest.
A small amount of retention can be normal, but buildup should be kept under control with regular dry cleaning. The G9010C also highlights cleaner dosing and anti-static design, but it should still be maintained routinely. Use a brush or dry cleaning tools only. Do not use water inside the grinder.
Turn the grinder off and unplug it before checking for obstruction. Very fine settings, stuck beans, or built-up coffee grounds can cause blockages. Clean the burr area carefully using dry tools only. Do not force the motor repeatedly. The G9010C guidance also recommends avoiding excessive continuous use and keeping the grinder dry during cleaning.
Fresh coffee matters a lot. Check bean freshness first, then review grind size, dose, and extraction speed. Older beans often produce less crema even when the machine is working normally.
This is usually caused by uneven puck preparation or channeling. Distribute the grounds more evenly, tamp level, and check that the grind is appropriate for espresso.
That is normal. Espresso machines and grinders usually need a short dialing-in process. Grind size, dose, yield, and bean freshness all affect the result. Start with small changes and test one variable at a time.
Use cold milk and start steaming only when the machine is ready. Purge the steam wand first, then keep the tip positioned correctly as air is introduced. If milk texture still feels inconsistent, check wand cleanliness and allow the machine enough heat-up time. A clean milk pitcher also helps keep texture consistent, but this is secondary to heat-up, technique, and wand cleaning.
Yes. Regular cleaning helps maintain consistency, workflow, and long-term performance. Keep baskets, steam wand, and drip area clean, and clean the grinder with dry tools only. The grinder documentation specifically warns against pouring water or cleaning solution into the grinder.
If you've checked setup, grind size, dose, cleaning, and workflow and the issue continues, contact support. You do not need to diagnose everything yourself. If the issue feels unsafe, confusing, or persistent, Espressimo will help you work out the next step.
Before contacting us, please include:
- Your order number.
- Product model.
- A short description of what changed.
- A photo or short video of the issue.
- What you have already checked: water tank, power, grind size, dose, cleaning, basket, portafilter, hopper, or steam wand.
- Whether the issue happens every time or only sometimes.