Privacy policy

Last updated: April 11, 2026

Espressimo ("Espressimo", "we", "us" or "our") operates this online store and website, including all related information, content, features, tools, products and services (the "Services").

This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information when you visit, use, or make a purchase through the Services, contact us, or otherwise interact with us.

Our store is hosted on Shopify. This means Shopify may collect and process personal information in order to provide the ecommerce platform, checkout, payments, fraud prevention, hosting and related services that support our store. We explain more about that below.

By using the Services, you acknowledge that you have read this Privacy Policy.

1. The personal information we collect

The personal information we collect depends on how you interact with us. It may include:

  • Contact details, such as your name, billing address, shipping address, phone number and email address.

  • Order and transaction details, such as the products you view, add to cart, purchase, return, exchange or cancel, as well as your order history and transaction records.

  • Payment details, such as payment method, payment status and limited payment-related details needed to process your order. Full card details are generally processed by our payment providers and Shopify rather than stored directly by us.

  • Account details, such as your login information, saved preferences, wishlist activity and account settings, if you create an account.

  • Communications, including information you provide when you contact us for support, warranty help, returns, exchanges or other enquiries.

  • Device and technical information, such as IP address, browser type, device type, operating system, network information and identifiers associated with your browser or device.

  • Usage information, such as pages viewed, products browsed, referring websites, approximate location derived from IP address, and how you interact with the Services.

  • Marketing and preference information, such as whether you subscribe to marketing communications, open emails, click links, or engage with our advertising.

We may also generate limited internal records or inferences based on your shopping activity, such as products you may be interested in or whether support follow-up may be required.

2. How we collect personal information

We may collect personal information:

  • directly from you, including when you place an order, create an account, join our mailing list, submit an enquiry, request support, enter information into forms, or otherwise communicate with us;

  • automatically, when you browse or use the Services, including through cookies, pixels, log files and similar technologies;

  • from Shopify and service providers, including providers that help us run our store, process payments, fulfil orders, detect fraud, provide analytics, deliver marketing, store data or provide customer support; and

  • from third parties, such as advertising platforms, analytics providers, social media platforms, payment providers, shipping carriers, or other partners where permitted by law.

3. How we hold personal information

We primarily hold personal information in electronic form, including within:

  • our Shopify store administration systems;

  • payment, fraud prevention and order management systems;

  • email and customer support systems;

  • shipping and fulfilment records;

  • marketing and analytics tools; and

  • internal business records.

We take reasonable steps to help protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps may include access controls, password protection, role-based access, secure third-party platforms and other reasonable administrative and technical safeguards.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

4. Why we collect, use and disclose personal information

We may collect, use and disclose personal information for the following purposes:

To provide our Services

Including to:

  • operate our online store;

  • process payments and orders;

  • arrange shipping, delivery, returns, exchanges and refunds;

  • provide customer service and post-purchase support;

  • create and manage customer accounts;

  • remember your preferences and improve your shopping experience; and

  • make our website and Services function properly.

To communicate with you

Including to:

  • respond to enquiries;

  • provide order updates, service notifications and support messages;

  • send warranty, returns or account-related communications; and

  • contact you about issues relating to your order or requested services.

For marketing

Where permitted by law, we may send you marketing emails, SMS messages or other promotional communications about our products, offers, updates or related content. You can opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting us.

We may also use information about your interaction with our store to help us improve our marketing and to show you relevant advertising on our site or on third-party platforms.

To improve and protect our business

Including to:

  • analyse store performance and customer behaviour;

  • improve our products, Services, support and website experience;

  • prevent fraud, abuse, security incidents and other harmful activity;

  • verify transactions or accounts where needed; and

  • maintain internal records and business operations.

To comply with legal obligations

Including to:

  • comply with applicable laws and regulations;

  • respond to lawful requests, court orders or regulatory processes;

  • enforce our terms, policies and legal rights; and

  • investigate disputes, complaints or suspected misconduct.

5. When we may disclose personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described above, including to:

  • Shopify, which hosts and supports our ecommerce store and related services;

  • payment providers and payment processing partners;

  • shipping, fulfilment and logistics providers;

  • IT, cloud storage, fraud prevention, analytics, customer support and marketing service providers;

  • professional advisers, such as accountants, legal advisers or insurers;

  • government agencies, regulators, law enforcement bodies or courts, where required or authorised by law; and

  • a purchaser, investor or successor entity in connection with a business sale, merger, restructure, financing or similar transaction.

We may also disclose personal information where you have directed us to do so or where disclosure is otherwise permitted or required by law.

We do not sell personal information in exchange for money.

6. Shopify and third-party platform processing

Our store is hosted by Shopify. Shopify provides the infrastructure and services that allow us to operate the Services, including hosting, checkout, payment integrations, fraud prevention, store functionality and related tools.

As a result, personal information you submit through the Services may be collected, used, stored and processed by Shopify in accordance with Shopify's own privacy notices and legal obligations. Shopify may also process personal information for purposes connected with operating, securing, improving and supporting its platform.

We may also use Shopify features and apps that rely on customer and store interaction data to help us operate, improve or market our business.

Because Shopify and some third-party providers process information under their own systems, we may not control every aspect of their data handling. However, where Australian privacy law applies to us, we take reasonable steps in relation to our service-provider arrangements and disclosures of personal information.

7. Overseas disclosure

Some of the service providers we use, including Shopify and related technology providers, may store or process personal information outside Australia.

As a result, your personal information may be disclosed to, stored in, or accessed from countries outside Australia, including Singapore, and other countries in which Shopify or our service providers operate, which may include the United States, Canada, the European Union, or other jurisdictions from time to time.

Because our service-provider arrangements may change, it may not be practical to list every country in every case. Where Australian privacy law applies to us, we take reasonable steps to ensure that overseas disclosures are handled in accordance with applicable privacy requirements.

8. Cookies and similar technologies

We and our service providers may use cookies, pixels, tags and similar technologies to operate the Services, remember your preferences, keep the site secure, understand how users interact with the store, and support analytics and marketing.

You can usually control cookies through your browser settings. Blocking some cookies may affect the functionality of the Services.

9. Access, correction and privacy complaints

You may request access to personal information we hold about you, or ask us to correct personal information if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

You may also contact us to:

  • ask privacy-related questions;

  • make a complaint about how we have handled your personal information; or

  • opt out of direct marketing communications.

We may need to verify your identity before responding to a request.

If you would like to make a request or complaint, please contact us using the details below. We will consider your request or complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, complete transactions, maintain business and tax records, comply with legal obligations, resolve disputes and enforce our agreements.

When personal information is no longer reasonably required, we take reasonable steps to destroy it or de-identify it where appropriate, unless we are required or permitted by law to retain it.

11. Direct marketing choices

Where permitted by law, we may send you direct marketing communications. You can opt out at any time by using the unsubscribe link in the communication or by contacting us.

Even if you opt out of marketing, we may still send you non-promotional messages, such as order confirmations, shipping updates, recall or safety notices, support messages, or other important service-related communications.

12. Third-party links

The Services may contain links to websites, apps or services operated by third parties. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.

13. Children's privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can review and address the issue.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal obligations or privacy practices. We will post the updated version on this page and update the "Last updated" date.

15. Contact us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, would like to make a complaint, or would like to opt out of marketing communications, please contact us at:

Email: support@espressimo.com.au